ITIL® is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally.
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL® users is both current and practical, combining the latest thinking with sound, common sense guidance.
There are four levels within the scheme:
The Foundation Level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL®. This certificate can be obtained after following the course “ITIL® Foundation” and passing the exam that is held at course end.
The Intermediate Lifecycle Stream includes 5 individual certificates built around the five core titles. The certificates can be obtained when passing the exams that are part of the different courses:
The focus of these modules is on the introduction and implementation of the specific Lifecycle phase, and coverage of the principles, processes and related activities.
The ITIL® Lifecycle Specialist candidate will be interested in ITIL from a Lifecycle stages perspective and will often have, or be seeking a management or team leader role in their company that requires a broader focus on the management of ITIL® practice areas and their interaction across the Service Lifecycle spectrum, than on the day-to-day execution level of detail. Candidates who work across teams or manage multiple capability areas will benefit from Lifecycle specialization.
To achieve the ITIL® Expert in IT Service Management, candidates must successfully complete a number of Intermediate units in addition to the mandatory Foundation Level and the Managing Across the Lifecycle capstone course. This course brings together the full essence of a Lifecycle approach to Service Management, and consolidates the knowledge gained across the qualification scheme.
This level of the qualification will assess an individual's ability to apply and analyse the ITIL® concepts in new areas.
The ITIL® Qualification Scheme uses a system that enables an individual to gain credits for each exam they take. Once candidates have accumulated 22 credits they can be awarded the ITIL® Expert in IT Service Management.
(ITIL® is a registered trade mark of AXELOS Limited; The Swirl logo™ is a trade mark of AXELOS Limited; The ITIL® Accredited Training Organization logo is a trade mark of AXELOS Limited)