- To validate that delivered services support the ever changing business needs
- To check the Service Level achievements and to improve the processes where necessary.
"Fully applicable in my job - trainer was excellent."
L.E., GDF Suez
In this lifecycle module you will gain insight in how to improve your service through continual improvement on all levels. The training ITIL ® Continual Service Improvement addresses how to manage the processes through continual improvement. Continual Service Improvement is the drive to design your processes more effective and efficient through measurement and evaluation of the service. By using Continual Service Improvement you will gain a clear understanding of the performance of services and are able to understand how the services are perceived by customers and suppliers.
In this lifecycle module you will gain insight how to use service management and arrange your services on a strategic level. ITIL ® Service Strategy addresses the context of Service Strategy and howService Strategy can be used to play an important role in your organisation.
ITIL® is a registered trade mark of AXELOS Limited Powered by D-ICT Solutions, the Swirl logo is a trade mark of AXELOS Limited, the ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited.
Duration: 21.00 hour(s)
Price: € 1750
ITIL® Foundation Certificate in IT Service Management;(the Foundation or Foundation plus Bridge Certificate).